Comprehensive Troubleshooting Guide for Billing Panel

Payments

Issue: Server Error 500 when Making a Payment

Description: This error indicates a server-side issue that may prevent successful payment processing.

Steps to Resolve:
- Step 1: Navigate to your profile.
- Step 2: Access the invoices section.
- Step 3: Review any pending invoices for discrepancies.
- Step 4: Select the invoice that corresponds to your order.
- Step 5: Choose your preferred payment method and attempt the transaction again.

Note: If the issue persists after following these steps, please reach out to our support team via Discord or E-Mail for further assistance.

Issue: Payment Declined

Description: Payments may be declined due to insufficient funds, incorrect payment details, or restrictions from the payment provider.

Steps to Resolve:
- Verify that your payment details (card number, expiration date, CVV) are entered correctly.
- Ensure that there are sufficient funds in your account.
- Contact your bank or payment provider to check for any restrictions on your account.

Issue: Duplicate Charges

Description: Customers may notice multiple charges for a single transaction.

Steps to Resolve:
- Check your transaction history to confirm the charges.
- If duplicates are confirmed, please contact our support team with details of the transactions for resolution.

Issue: Payment Method Not Accepted

Description: Certain payment methods may not be supported.

Steps to Resolve:
- Review the list of accepted payment methods in the billing panel.
- If your preferred method is not listed, consider using an alternative payment method.

Issue: Payment Confirmation Not Received

Description: Customers may not receive confirmation after completing a payment.

Steps to Resolve:
- Check your spam or junk email folder for the confirmation email.
- If you still do not see it, please contact our support team with your transaction details.

Issue: Payment Processing Delays

Description: Payments may take longer than expected to process.

Steps to Resolve:
- Wait for a few minutes and check your account again.
- If the payment is still not reflected, contact our support team for assistance.

Virtual Private Servers (VPS)

Issue: Purchased Email Not Received

Description: Customers may not receive the email containing their server credentials after purchasing an email service.

Solution:
- An email with your login credentials will be sent to you shortly after purchase.
- As we currently do not have a VPS management panel, please utilize a client such as Termius or WinSCP to access your server.

Issue: VPS Credentials Not Received

Description: Customers may experience delays in receiving their VPS login credentials.

Solution:
- You will receive an email with your server login credentials.
- Please allow up to 24 hours for server installation. If you have not received your credentials after this period, kindly contact our support team for assistance.

Issue: Unable to Login to VPS

Description: Users may face difficulties logging into their VPS.

Solution:
- If you are experiencing login issues or require assistance, please contact our support team for help. Provide any error messages you encounter for quicker resolution.

Issue: VPS Performance Issues

Description: Customers may experience slow performance or downtime with their VPS.

Solution:
- Check the server status and resource usage through your management client.
- If performance issues persist, contact our support team for further investigation.

Issue: VPS Configuration Errors

Description: Users may encounter issues with server configuration settings.

Solution:
- Review your server settings and ensure they are configured correctly.
- If you need assistance, contact our support team for help with configuration.

Additional Support Topics

Issue: General Billing Inquiries

Description: Customers may have questions regarding their billing statements or payment history.

Solution:
- For any questions regarding billing, please refer to the invoices section in your profile for detailed information.
- If further clarification is needed, contact our support team.

Issue: Technical Difficulties with the Billing Panel

Description: Users may encounter technical issues while navigating the billing panel.

Solution:
- Clear your browser cache and cookies, then attempt to access the billing panel again.
- If the problem persists, try using a different browser or device.
- For ongoing issues, please contact our support team for assistance.

Issue: Refund Requests

Description: Customers may wish to request a refund for a service.

Solution:
- To initiate a refund request, please submit a detailed email to our support team, including your order details and the reason for the refund.
- Our team will review your request and respond promptly.

Issue: Account Access Issues

Description: Users may have trouble accessing their accounts.

Solution:
- Ensure you are using the correct login credentials. If you have forgotten your password, use the password recovery option.
- If you continue to experience access issues, please contact our support team for assistance.

Issue: Subscription Management

Description: Customers may need help managing their subscriptions, including upgrades or downgrades.

Solution:
- Navigate to the subscriptions section in your profile.
- Select the subscription you wish to modify and follow the prompts to upgrade or downgrade.
- If you encounter any issues, contact our support team for assistance.

Issue: Service Cancellation

Description: Users may wish to cancel their services.

Solution:
- To cancel a service, go to the services section in your profile.
- Select the service you wish to cancel and follow the cancellation process.
- If you have any questions or need assistance, please reach out to our support team.

Issue: Account Verification Issues

Description: Customers may face challenges with account verification processes.

Solution:
- Ensure that you have provided all required documents and information for verification.
- Check your email for any communication from our team regarding your verification status.
- If you have not received any updates, please contact our support team for clarification.

Issue: Security Concerns

Description: Users may have concerns about the security of their accounts or data.

Solution:
- Enable two-factor authentication (2FA) for added security.
- Regularly update your password and avoid using easily guessable information.
- If you suspect any unauthorized access, contact our support team immediately.

For all inquiries and support requests, please do not hesitate to contact our support team through the provided channels. We are committed to providing you with the assistance you need!

Troubleshooting Guide (Billing Area)